Who we are
Nicotine.
We are a nicotine retailer. We offer a wide selection of all nicotine products and knowledgeable customer service.
Our operations began in Vaasa and Joensuu. We are currently expanding to new cities.
Who we are
We are a nicotine retailer. We offer a wide selection of all nicotine products and knowledgeable customer service.
Our operations began in Vaasa and Joensuu. We are currently expanding to new cities.
How we operate
We are aware that we deal with products harmful to health.
We are committed to operating in accordance with laws and regulations, and we continuously reflect on our operations through transparency.
All nicotine products are harmful to health. We speak about them transparently and in a neutral tone.
We do not refer to any product category as a "less harmful" product.
In our stores the 18-year age limit is enforced uncompromisingly. We ask customers who appear to be under 30 to prove their age.
We refrain from selling products to an adult if we suspect the products may be passed on to a minor.
We cooperate with substance abuse prevention organizations whenever help has been requested. Nicotine products are particularly harmful to the health of children and young people, and the work of these organizations is important.
If you work in substance abuse prevention and would like our help, please do not hesitate to contact us.
Product selection
We regularly add new nicotine products to our selection that meet our strict quality standards.
Customer service
Our knowledgeable and approachable customer service staff take into account our customers' individual needs and level of knowledge.
Taking into account the customer's level of knowledge is an essential part of customer service, because successful and safe use of an e-cigarette requires knowledge about the properties of e-liquids as well as the operating principles of devices.
Therefore it is important not only to know about nicotine products but also to be able to convey accurate information.
We encourage our customers to ask for advice with a low threshold. Our customer service staff are happy to answer questions and guide as needed.
